Effective Date: [Insert Date]

At Swipe Karts, we strive to provide an excellent shopping experience for our customers. If you're not satisfied with your purchase, we offer a refund policy in accordance with our terms and conditions. Please read this Refund Policy carefully to understand your rights and the process for refunds.

1. General Refund Guidelines

• Refund Eligibility: Refunds are available only for items that meet the following criteria:

  • The product is damaged upon delivery.

  • The wrong product is shipped.

  • The product does not match the description provided by the vendor.

  • The product is defective or malfunctioning.

• Non-refundable Items: Certain items are not eligible for refunds, including:

  • Products that have been used or opened.

  • Perishable goods, digital downloads, and items marked as "non-returnable."

  • Products purchased during promotional sales or clearance events (unless stated otherwise).

• Refund Requests: To request a refund, buyers must initiate the request within [X] days of receiving the product. Any requests submitted after this time frame will not be eligible for a refund.

2. Refund Process for Buyers

If you believe you're eligible for a refund based on the criteria above, follow these steps:

• Contact Customer Support:

  • Reach out to Swipe Karts customer support at [[email protected]] or through our contact page.

  • Provide your order number, a description of the issue, and clear photos of the product (if damaged or defective).

• Refund Approval: Once the request is reviewed, our team will confirm if your refund request is valid. If approved, we will initiate the refund process.

• Refund Method: Refunds will be processed to the original payment method. Depending on your payment provider, it may take up to [X] business days for the refund to appear in your account.

• Shipping Charges: If the product is defective or the wrong item was sent, Swipe Karts will cover the cost of return shipping. However, if the buyer is returning an item for personal reasons, such as changing their mind, return shipping fees will be the responsibility of the buyer.

3. Refund Process for Vendors

Vendors are responsible for ensuring the quality and accuracy of their listings. However, in case of disputes regarding refunds, the following applies:

• Handling Refunds: Vendors are expected to honor the Swipe Karts refund policy and handle customer refund requests promptly.

• Refunds Initiated by Vendors: If a buyer is entitled to a refund, the vendor must process the refund as per Swipe Karts guidelines, including returning the appropriate amount to the customer.

• Vendor Non-Compliance: If a vendor does not process a valid refund within [X] business days, Swipe Karts may intervene and process the refund on behalf of the buyer, at the vendor's expense.

4. Return Shipping & Process

• Return Process: If you are eligible for a return and refund, Swipe Karts will provide instructions for the return. The product must be returned in its original condition, unused, and with all original packaging and accessories.

• Return Shipping Costs:

  • Damaged/Defective Items: If the item is damaged or defective, Swipe Karts will provide a pre-paid return label or reimburse you for the return shipping costs.

  • Buyer’s Change of Mind: If the buyer decides to return the item for personal reasons (such as changing their mind), the buyer is responsible for the return shipping costs.

5. Vendor Returns & Refunds

Vendors are required to have a clear and fair return and refund policy. This policy must be compliant with Swipe Karts’ guidelines and must be clearly stated in the vendor's terms of sale on the platform.

Vendors must:

• Handle returns and refunds in a timely manner.

• Provide a solution (such as a replacement or refund) for damaged, defective, or incorrect products.

• Follow the agreed-upon process for managing product quality, refunds, and customer complaints.

6. Exceptions

Certain circumstances may affect the eligibility for refunds:

• Buyer Misuse: If the product is returned damaged or altered due to misuse by the buyer, no refund will be issued.

• Products Without Proof of Purchase: Refunds will not be processed if the buyer cannot provide proof of purchase or the order number.

• Custom Orders: For custom or personalized products, refunds may not be available unless the item is defective or not as described.

7. Processing Time for Refunds

Refunds will be processed once the returned item has been received and inspected by the vendor or Swipe Karts (in case of vendor non-compliance). After that, refunds will be issued to the original payment method, and the processing time may vary based on the payment provider.

• Credit Card/Bank Payment: Refunds will be credited to your account within [X] business days, depending on the payment provider.

• Digital Wallets or Other Methods: Refunds may take up to [X] business days to reflect in the digital wallet or alternative payment methods.

8. Contact Information

If you have any questions or need assistance with returns or refunds, please contact us at:

• Email: [[email protected]]

• Phone: 9519433179

• Address: Plot No. 510, Shamilar Garden, Ghaziabad – 201005